Privacy Policy siti88 —
Our Commitment To Personal Data You

1Introduction & Scope of Privacy Policy

Siti88 ("we", "our platform") is fully committed to protecting the privacy of every individual who uses our platform. This Privacy Policy explains the types of personal data we collect, the purposes for collecting it, how we store and protect it, and your rights as a data subject.

This policy applies to all users of the siti88 platform, including website visitors, registered members, and anyone who interacts with our services via the website or mobile app. It covers all methods of data collection — whether provided directly by you or through automated technology.

Siti88 fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We do not sell, rent, or trade your personal data to any third party for commercial purposes without your explicit consent.

2Types of Personal Data We Collect

Siti88 collects various types of personal data depending on how you interact with our platform. Generally, the data we collect falls into two main categories:

Data You Provide Directly:

• Identity Information: Full name, date of birth, MyKad or passport number.
• Contact Information: Email address, mobile number, residential address.
• Financial Information: Bank account number, bank name, digital wallet details for deposit and withdrawal purposes.
• Verification Documents: Copies of identity cards, utility bills, or other documents submitted during the KYC process.
• Communications: Records of conversations with our customer support team via live chat or email.

Automatically Collected Data:

• Device & Technical Data: IP address, browser type, operating system, screen resolution, and device information.
• Usage Data: Pages visited, time spent, games played, bets placed, and general usage patterns.
• Location Data: General geographic location based on IP address for compliance and security purposes.
• Cookie Data: Session cookies, preference cookies and analytics cookies (see Section 7 for further details).

3How siti88 Uses Your Personal Data

Every piece of personal data we collect has a clear and legitimate purpose. siti88 does not use your data for any purpose beyond those stated below without obtaining your additional consent:

• Account Management: To create, maintain, and manage your account on siti88, including registration processing and secure login.
• Identity Verification (KYC): To meet legal compliance requirements for age and identity verification before withdrawal processing is permitted.
• Transaction Processing: To process deposits, withdrawals, and all financial transactions accurately and securely.
• Platform Security: To detect and prevent fraud, money laundering, multi-account abuse, and other security threats.
• Customer Support: To respond to enquiries, resolve issues, and provide effective assistance to you.
• Marketing Communications: To send promotional information, bonus offers, and platform updates — only if you have given consent to receive marketing communications.
• Service Improvement: To analyse usage patterns in order to improve the gaming experience, user interface, and overall platform usability.
• Legal Compliance: To fulfil legal obligations, comply with regulatory authority directives, and defend siti88's rights in any legal dispute.

4Data Sharing with Third Parties

Siti88 does not sell or rent your personal data to any third party for their own marketing purposes. However, in the course of operating the platform, we may share certain data with the following parties under limited and controlled circumstances:

• Payment Service Providers: Local Malaysian banks, digital wallet operators, and payment processors that assist with processing your deposits and withdrawals. They receive only the data necessary to complete the relevant transaction.
• Game Providers: Gaming technology companies that provide slots, live casino games, and other games on the siti88 platform. Data sharing is limited to session information required to run the games.
• Identity Verification Providers: Third-party services that assist with the KYC verification process and fraud prevention.
• Legal Authority: Law enforcement agencies, courts, or regulatory bodies where we are required to do so by law or a valid court order.
• Analytics Providers: Analytics tools that help us understand platform performance and usage patterns — shared data is aggregated and anonymised wherever possible.

All third parties that receive your personal data are bound by strict data protection agreements and are not permitted to use that data for any purpose other than the designated services.

5Data Security & Protection Measures

Protecting your personal data is siti88's highest priority. We implement multiple layers of technical and organisational security measures to ensure your data remains safe from unauthorised access, loss or accidental disclosure.

• 256-bit SSL Encryption: All data transmitted between your device and siti88's servers is protected by industry-grade SSL encryption, ensuring no third party can intercept your information in transit.
• Data-at-Rest Encryption: Sensitive data stored in our databases, including financial information and verification documents, is encrypted using AES-256 standards.
• Strict Access Controls: Only siti88 staff with a legitimate need to access specific data are permitted to do so. All access is logged and continuously monitored.
• 24/7 Monitoring: Our continuous security monitoring system detects any suspicious activity or unauthorised access attempts in real time.
• Regular Security Audits: siti88 conducts regular security assessments and penetration testing to identify and address any system vulnerabilities.
• Two-Factor Authentication: An additional security layer is available for member accounts to prevent unauthorised access even if your password is compromised.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. In the event of a data breach affecting your personal data, siti88 will notify you and the relevant authorities within the timeframe prescribed by law.

6Data Retention Period

Siti88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for as long as your account remains active on the siti88 platform.
• Financial Transaction Records: Retained for a minimum of 7 years from the transaction date, in line with Malaysian financial and tax legal requirements.
• KYC Documents: Retained for a minimum of 5 years after account closure, in line with anti-money laundering (AML) compliance requirements.
• Communication Logs: Customer support interaction records are retained for 2 years for quality control and dispute resolution purposes.
• Usage & Analytics Data: Anonymised aggregate data may be retained indefinitely for trend analysis and platform improvement purposes.

Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

7Cookies, Tracking Technologies & Your Choices

Siti88 uses cookies and similar tracking technologies to enhance your experience on our platform, understand how the platform is used, and maintain the security of your session. The following are the types of cookies we use:

• Essential Cookies (Required): Required for core platform functions such as login authentication, session security, and language preferences. These cookies cannot be disabled as they are essential to platform operation.
• Performance Cookies: Collects information on how you use the platform — pages visited, time spent and any error messages — to help us improve platform performance.
• Functional Cookies: Allows the platform to remember your preferences such as your username (if you choose to save it), language settings and display preferences.
• Analytics Cookies: Used to understand aggregated usage patterns for service improvement purposes. This data is processed anonymously.

You can manage your cookie settings through your browser settings at any time. However, disabling essential cookies may affect the functionality of the siti88 platform and your overall gaming experience.

8Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding your personal data held by siti88. We fully respect and facilitate the exercise of these rights:

9Child Data Protection

The siti88 platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from children under the age of 18. If you believe your child or any minor has provided their personal data to us without your knowledge, please contact our support team immediately.

Once we become aware that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and close the relevant account. siti88 regards child protection as a non-negotiable responsibility.

10Amendments to This Privacy Policy

Siti88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or platform improvements. We will notify you of any material amendments via:

• A prominent notice on the siti88 platform homepage.
• Email to the address registered with your account (for significant amendments).
• In-app notifications on the siti88 mobile app.

The "Effective Date" at the top of this page will be updated whenever an amendment is made. We encourage you to review this page periodically. Continued use of the siti88 platform after any amendment is published constitutes your acceptance of the updated terms.

11Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how siti88 handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the siti88 platform — the fastest way to get a response.
• Support Email: [email protected] — for more detailed written enquiries.
• Response Time: We aim to respond to all privacy enquiries within 3 business days.

If you are not satisfied with how we handle your privacy complaint after contacting us, you have the right to lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP) as the responsible regulatory authority.